Privacy Policy for
aj888 Players

1 Introduction

aj888 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform at aj888.net (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect personal data in connection with your use of the Platform.

This Privacy Policy is written in English in compliance with Philippine data privacy regulations, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations as administered by the National Privacy Commission (NPC) of the Philippines.

We take our obligations under Philippine data privacy law seriously. If you have any questions about how your personal data is handled, please contact our support team through the live chat feature available within the Platform or by writing to the email address provided in Section 14.

2 Data Controller

For the purposes of this Privacy Policy, aj888 acts as the personal information controller in respect of the personal data it collects and processes from players using the Platform. As a personal information controller, aj888 determines the purposes for which and the manner in which personal data is processed.

Where third-party service providers process personal data on behalf of aj888 (for example, payment processors and identity verification services), those providers act as personal information processors and are bound by data processing agreements that require them to handle your data only as instructed by aj888 and in compliance with applicable Philippine law.

3 Data We Collect

aj888 collects personal data that is necessary, relevant, and proportionate to the purposes for which it is collected. The categories of personal data we collect include:

We do not knowingly collect sensitive personal information beyond what is strictly required for identity verification and AML compliance. Where sensitive personal data must be collected (for example, a copy of a government-issued ID), it is handled with heightened security controls and is accessible only to authorised compliance personnel.

4 How We Collect Your Data

aj888 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact customer support, or respond to promotions and surveys.
• Automatically through your use of the Platform — including technical data such as IP address, device identifiers, and session logs collected through cookies, server logs, and similar technologies as described in Section 10.
• From third-party service providers — including identity verification providers who confirm the authenticity of documents you submit, and payment processors who communicate the status of your financial transactions.
• From regulatory and law enforcement authorities — where required to comply with legal obligations, including AML screening databases and sanctions lists.

5 How We Use Your Data

aj888 uses the personal data we collect for the following specific and legitimate purposes:

1. Account Registration and Management: To create, verify, and maintain your player account, including password recovery and account security notifications.
2. Identity Verification and KYC: To verify your identity and age (minimum 21 years of age as required under Philippine law) before permitting deposits, withdrawals, and access to real-money gaming.
3. Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, 7-Eleven, and Cebuana accurately and securely.
4. Platform Operation and Game Delivery: To provide access to slots, live casino games, bingo, sports betting, sabong, and other gaming content available on the Platform.
5. Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, and other security threats to you and to the Platform.
6. AML and Regulatory Compliance: To fulfil our anti-money laundering obligations under Philippine law, including transaction monitoring and suspicious activity reporting to relevant authorities where required.
7. Responsible Gaming: To monitor gaming behaviour and provide responsible gaming tools such as deposit limits, session reminders, and self-exclusion in accordance with Section 8 of our Terms & Conditions.
8. Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance through live chat and email.
9. Marketing Communications: To send promotional offers, bonus notifications, and news about the Platform — but only where you have explicitly opted in to receive such communications.
10. Platform Improvement: To analyse aggregated usage data and improve the user experience, game offering, and technical performance of the Platform for all Filipino players.

6 Legal Bases for Processing

Under the Data Privacy Act of 2012, aj888 relies on the following legal bases to process your personal data:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your player account, process transactions, and provide gaming services.
• Legal Obligation: Processing is required to comply with our obligations under Philippine law, including the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and applicable PAGCOR regulations.
• Legitimate Interests: Processing is necessary to pursue the legitimate interests of aj888 or of third parties, including fraud prevention, platform security, and business analytics — provided these interests are not overridden by your rights and interests.
• Consent: Where no other legal basis applies — in particular, for marketing communications and non-essential cookies — we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7 Sharing Your Data

aj888 does not sell or rent your personal data to any third party. We may share your personal data only in the following strictly limited circumstances:

• Payment Processors: Personal and financial data is shared with payment service providers (including GCash, PayMaya, and partner banks) solely to execute your deposit and withdrawal transactions.
• Identity Verification Providers: Where a third-party KYC service is used to validate the authenticity of your government-issued ID and other identity documents, the minimum necessary data is shared with that provider under strict confidentiality obligations.
• Game Software Providers: Technical session data may be shared with the game software studios whose titles are offered on the Platform to resolve game disputes and verify outcomes.
• Regulatory and Law Enforcement Authorities: aj888 will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or any other competent Philippine authority when required to do so by law, court order, or regulatory direction.
• Professional Advisers: Lawyers, auditors, and compliance consultants who are bound by professional confidentiality obligations may access personal data where strictly necessary for the provision of their professional services to aj888.

8 Data Retention

aj888 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply as a general guide:

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player. Where data must be retained beyond these standard periods due to an ongoing legal dispute, regulatory investigation, or court order, it will be retained until the relevant matter is resolved.

9 Data Security

aj888 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data fields (including password hashes and financial data) at rest.
• Role-based access controls ensuring that only authorised personnel can access personal data, limited to what is necessary for their specific role.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems that hold personal data.
• Incident response procedures to detect, report, and address personal data breaches in a timely manner.

10 Cookies and Tracking Technologies

The aj888 Platform uses cookies and similar technologies (including local storage and session storage) to operate core Platform functionality and to improve your experience. The types of cookies we use are:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as your login session, game loading, and secure payment processing. These cannot be disabled without preventing you from using the Platform.
• Functional Cookies: These cookies remember your preferences (such as language settings and display preferences) so you do not have to re-enter them each time you visit the Platform.
• Analytics Cookies: These cookies collect aggregated, anonymised data about how players use the Platform (such as which games are most popular and where technical errors occur), which we use to improve Platform performance and content.

aj888 does not use third-party advertising cookies or behavioural targeting cookies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will affect your ability to use the Platform.

11 Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by aj888:

• Right to be Informed: You have the right to be told what personal data we collect about you and how it is used, as set out in this Privacy Policy.
• Right of Access: You may request a copy of the personal data we hold about you. We will respond to verified access requests within fifteen (15) business days.
• Right to Correction: You may request that inaccurate or incomplete personal data be corrected. For registration data, many fields can be updated directly within your Account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal retention obligation requires us to keep it.
• Right to Data Portability: You may request a copy of personal data you have provided to us in a structured, commonly used, machine-readable format, where technically feasible.
• Right to Object: You may object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our demonstrating compelling grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

12 Minors and Age Restriction

The aj888 Platform is strictly intended for use by individuals who are 21 years of age or older. We do not knowingly collect personal data from any person below the age of 21. Age verification is performed as part of the KYC process required for all players before real-money gaming activity is permitted.

If aj888 discovers that personal data has been collected from an individual who is under 21 years of age, that account will be immediately closed, all balances will be reviewed in accordance with applicable regulations, and the personal data collected will be securely deleted to the extent permitted by law.

If you are a parent or guardian and believe that a minor in your care has registered an account on aj888, please contact us immediately at [email protected] so that we can take prompt action.

13 Changes to This Privacy Policy

aj888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or the structure of our Platform. When material changes are made, we will notify registered players by displaying a prominent notice on the Platform upon login, or by sending a notification to the registered email address on your Account.

The updated Privacy Policy will take effect from the date indicated at the top of the document. Your continued use of the Platform after that date constitutes acceptance of the revised Privacy Policy. If you do not accept the revised policy, you must cease using the Platform and may request account closure as described in the Terms & Conditions.

We encourage you to review this Privacy Policy periodically so that you remain informed about how aj888 protects your personal data.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aj888 handles your personal data, please do not hesitate to reach out to our support team.

The email address above is provided for written correspondence only and is displayed as plain text — it is not a clickable link. For the fastest response, we recommend using the live chat feature within your Account. We aim to acknowledge all privacy-related enquiries within two (2) business days and to provide a substantive response within fifteen (15) business days.